If approached by a potentially aggressive individual, what should a security guard do first?

Remaining calm and working to de-escalate the situation is the best course of action when approached by a potentially aggressive individual. This approach is rooted in conflict resolution techniques, which prioritize safety and communication. By maintaining composure, the security guard can effectively manage their own emotions and set a tone that encourages the individual to also remain calm.

De-escalation strategies may involve using a calm voice, maintaining a non-threatening body posture, and actively listening to the individual to understand their concerns. These actions can help to lower tension and reduce the likelihood of the situation escalating into aggression or violence. This method not only prioritizes the safety of the security guard but also considers the well-being of the individual involved, potentially leading to a resolution without incident.

This proactive approach is essential in a security role, as it emphasizes prevention and management of conflict rather than resorting to aggressive tactics, which can escalate the situation and lead to harmful outcomes.